|
Impact Office Supplies is 100% Queensland owned and operated
and is geared to make a huge IMPACT in the market place.
It was formed to fill a void for quality service at a fair price,
which was created from the buy out strategies of the larger internationally
owned, corporate stationers.
Our Key Staff at Impact are extremely dedicated, all have between 10 –20
years industry experience, the majority having worked together for 9 out
of the past 10 years. With this in mind we have adopted the systems and
procedures that we know work, which have allowed us to immediately be effective
in creating a high standard of service.
An efficient computer system is one of the most important
tools in any distribution business. It is imperative to have a user-friendly
system that allows tracking of orders and sales histories as well as accurate
inventory control etc. We are pleased to say that we have purchased a system,
which has been customised and perfected over the past 10 years for
this particular industry.
Our strong company culture guarantee’s that we will provide the best
possible service to our Clients at all times. To maintain this high level,
we will always utilise our own vans and drivers whom ensure that our commitments
are always met. We truly have control of your order from receipt
to delivery.
Have you experienced waiting on hold with a recorded message, pressing 2
for customer service and waiting another 5 minutes before you actually get
any?
Being forced into using a slow Internet ordering system because it is still
quicker then phoning the company?
It is important to understand that within the office supply industry, Customer
Service is about people. Our companies’ best assets are and
always will be the staff. Their dedication and quality will be
demonstrated on your first call, you will quickly realise that we always
follow through on any commitment we make and ensure it happens. After all,
that is what service is all about.
|
|
|
