Central billing
If you have a number of Cost Centres and require them to be linked to a Head Office account, the process is commonly referred to as Central Billing. Central Billing enables us to produce only one Statement per company, which in turn requires only one payment to be reconciled. Another key feature is that specially negotiated contract prices are only needed to be entered under the Head Office Account, allowing instant pricing benefits to each Cost Centre.

Contract pricing
Contract Prices are specially negotiated prices that are recorded within our Computer System and are locked in for a designated period of time. As soon as the product you wish to order is accessed under your account your contract prices will automatically be produced. One month prior to you contract expiring, an internal report is generated so you can be advised of any pricing fluctuations that may have occurred.

Fully automated inventory control
Our Inventory Control system not only records how much inventory we have and when to reorder, but it also records the bin location within our Warehouse, Product Sales History and Market trends.

All products have a individual product code, as well as a minimum stock level, minimum purchase quantity and lead-time from our supplier. The theory being that once the product drops below the minimum stock level, it will automatically appear on a purchase order the next day and the stock is replenished on the shelf prior to the stock actually running out. This system works extremely well and allows us to consistently produce a very high fill rate.

Special customer notes
Have you been in the situation where you are frustrated with stating the same request over and over again to your supplier?

We have solved this situation by having “Special Customer Notes” for each customer. Once your customer code is imputed into our computer in a sales order situation, an “exploding” box appears on the screen displaying your particular instruction or request. This instruction also appears on the picking slip, which allows our warehouse team to double-check all details.
Allowing this extra detail to be recorded and displayed allows all staff to automatically be aware of any particular request and really saves a lot of frustration for our customers.

Sales product history
When you place an order, wouldn’t it be great just to say “I would like to order another toner cartridge, the same as the one I ordered 2 months ago”.

Well, with our sales history feature we can easily dissect all your previous purchases to instantly tell you exactly what your past purchases have been. A full 12-month history is retained within our system, including any non-stocked products. All product details can be accessed including our supplier, sell price, cost price and the original quantity purchased. This is a fantastic tool, which makes ordering easier for all concerned.

Product codes
If you need to utilise your own internal “Product Codes”, then we have the ability to display both our code and your code on all invoices. This will make goods inwards much easier when you receipt your order, negating timely crosschecking etc

Back orders
Although we have limited all back orders, a press of a button can accurately determine what a particular client has on back order and its estimated time of arrival within our Warehouse. Our Purchasing Team monitors all back orders closely and Clients are regularly updated of any unusual delay.

Reports
A wide range of Standard and Adhoc reports are available on request. This is available in hard copy or electronically in Microsoft Excel Format.

They include but are not limited to the following –

Back Order Reports state exactly what is on back order with the estimated time of arrival.
Product Usage Reports list the products purchased over any period of time by the client.
12-Month Sales Report states the total sales/purchases for the client over a 12-month time frame. This report is not limited to timeframes.
Top ?? Products by Volume lists a specified amount of products by the highest to lowest usage.
Top ?? Products by Cost lists a specified amount of products by the highest to lowest dollar value.

Delivery dockets and consolidated invoicing
Are you sick of how many invoices you have to process for payment?

In the majority of systems to produce a payment for a creditor, it involves processing every invoice that is received for that month. To reduce this effort we have the option within our system to produce One Consolidated Invoice only, per month, per cost centre. This involves supplying Delivery Dockets either priced or un-priced that have the option to be merged or consolidated to only one Invoice per month.

Money back guarantee
If you receive a damaged or inferior product, then simply contact us on 3267 8822 and we will
organise a hassle free pickup and credit.
(Please note that this excludes any specially ordered products, if you have simply changed your mind.)

Returns and discrepancies
Have you still got a credit awaiting collection? Does the delivery driver refuse to take it as they don’t have the correct paperwork to authorise a pick up?

Sound familiar? When you have a credit, we will immediately generate a computerised Pick Up Slip within our system, which is generated from the original invoice number. This slip therefore provides all the relevant data to ensure that the correct product is picked up from the correct location and ultimately credited to the correct invoice and account.
Once a Pick Up Slip is generated, one of our drivers will collect the goods generally the following working day. They will then return them to the Credit Returns Section within our Warehouse. The following morning the goods are checked and a Credit is generated immediately and faxed. The turnaround for this procedure, from notification to the credit being faxed is approximately 3-4 days.

We are aware that this is one of the major frustrations with any client and that is why we place a great emphasis on providing a prompt and efficient service.